Refund Policy

At my store, we want every customer to have a clear understanding of our return and refund process. This policy explains the circumstances under which an item may be returned, how to request a refund, and what happens after a return is approved.

Return Window

You may request a return within 30 calendar days from the date your order is delivered.

Returned merchandise should be in its original, unused condition and should include applicable original packaging, accessories, parts, and other materials that came with the product.

Items that have been used, altered, damaged through customer handling, or returned without necessary components may not qualify for a refund.

Starting a Return Request

Please contact our customer support team before sending any merchandise back.

To help us review your request, please provide:

Your order number
The name or description of the item
The reason for the return
Photos or other supporting information when applicable

Once your request has been reviewed, we will provide the appropriate return instructions. Please do not mail merchandise to our business address unless our support team specifically instructs you to do so.

Products Not Eligible for Return

Some products may be excluded from a voluntary return for reasons including their nature, condition, or how they are sold. These may include:

Custom-made or personalized merchandise
Clearance or Final Sale products
Gift cards
Opened products that cannot reasonably be resold for hygiene or safety reasons
Products specifically identified as non-returnable at the time of purchase

Nothing in this section is intended to restrict any return, refund, or other consumer rights that cannot legally be excluded.

Items Received With a Problem

If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, please contact us promptly.

We may request photographs or other details to help determine the issue. After review, we may offer a replacement, refund, or another appropriate solution depending on the circumstances and product availability.

Return Shipping

For an approved return resulting from a confirmed product defect, shipping damage, or an error on our part, my store will provide appropriate return-shipping instructions and, where applicable, a prepaid return label.

For a return requested for personal preference, such as ordering the wrong item, changing your mind, or no longer needing the product, return-shipping arrangements may differ. Any applicable shipping responsibility or cost will be communicated before the return is completed.

Refund Review

Returned merchandise will be reviewed after it reaches the designated return location.

If the return meets the applicable requirements, we will authorize the corresponding refund. If an item does not satisfy the return conditions, we will contact the customer regarding the available options where appropriate.

How Refunds Are Issued

Approved refunds are normally sent back to the original payment method used for the purchase.

After we issue the refund, the time required for the funds to become available may vary according to the customer's bank, card issuer, or payment provider.

As a general estimate, please allow 5–10 business days after the refund has been processed for the credit to appear on your account.

Partial Refunds

In certain situations, only part of an order may qualify for a refund. A partial refund may also apply when an eligible product is returned with missing components or in a condition that does not fully meet the return requirements.

Any applicable refund adjustment will be communicated to the customer.

Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, please contact us before returning it.

When replacement stock is available, we may offer a replacement. If a suitable replacement cannot be provided, an eligible refund may be issued instead.

Refunds That Have Not Appeared

If we have confirmed that your refund has been processed but you have not received the funds within the expected timeframe, please check with your bank or payment provider first.

If the refund remains unavailable, contact us so that we can review the transaction and provide further assistance.

Order Cancellation

If you wish to cancel an order, contact us as quickly as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or shipment. Once an order has been processed or shipped, cancellation may no longer be available, and the customer may instead need to follow the applicable return procedure.