Have a question about an order, product, delivery, payment, or return? The team at my store is available to help with general customer service inquiries.
Customer Support
For assistance, please reach out to us through email or telephone.
Email: support@buvflora.shop
Phone: +1 347-907-4149
When contacting us about an existing order, please include your order number and a brief description of your question whenever possible. This allows us to review your request more efficiently.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
What We Can Help With
Our support team can assist with questions related to:
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Product information
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Order status
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Shipping and delivery
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Payment questions
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Return and refund requests
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Damaged or incorrect orders
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General website and shopping inquiries
Mailing Address
my store
214 GRAND ST APT 4L
BROOKLYN, NY 11211
United States
Please note that this address is provided for business correspondence. For product returns, please contact our support team first and follow the return instructions provided for your order.
Order Questions
If your inquiry concerns an order that has already been placed, providing the relevant order number, email address used at checkout, and a brief explanation of the issue can help us locate the order and provide more appropriate assistance.
General Inquiries
For questions that are not related to a specific order, you may contact us by email or phone during our customer service hours.
We appreciate your interest in my store and will make reasonable efforts to assist with your request.