At my store, we aim to keep the checkout process simple and transparent. This policy explains the payment methods available through our store and how payment-related matters are handled.
Payment Currency
All product prices and transactions on our website are generally displayed and processed in U.S. dollars (USD).
The final amount payable will be shown during checkout before you submit your order.
Accepted Cards
Depending on the payment options available at checkout, we may accept major credit and debit cards, including:
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Visa
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Mastercard
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American Express
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Discover
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JCB
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Diners Club
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Maestro
The payment methods shown at checkout represent the options currently available for your order.
Payment Authorization
When you place an order, your selected payment method will be submitted for authorization.
An order can move forward for fulfillment once the required payment has been successfully authorized. If the transaction is declined, customers may need to contact their financial institution or try another available payment method.
Billing Details
Customers are responsible for providing accurate billing information during checkout.
If the billing information supplied does not match the requirements of the card issuer or payment provider, a transaction may be declined or additional verification may be required.
Secure Payment Processing
Payment transactions may be processed through third-party payment providers that use security measures designed to protect payment information.
For your protection, my store does not ask customers to send complete card numbers, card security codes, passwords, or other sensitive payment credentials through email or telephone.
Please do not send complete payment card details when contacting customer support.
Order Confirmation
After a successful checkout, an order confirmation may be sent to the email address provided by the customer.
If you have been charged but have not received an order confirmation, please contact us before placing the order again so we can check whether the transaction was successfully recorded.
Declined Transactions
A payment may be declined for reasons determined by the card issuer or payment provider.
If your payment does not go through, you may:
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Confirm that your billing details are correct
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Contact your card issuer
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Try the transaction again
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Use another payment method available at checkout
my store does not control the approval decisions made by banks or payment providers.
Duplicate Charges
If you believe you have been charged more than once for the same order, please contact our support team with the relevant transaction or order information.
We will review the available records and assist with identifying any duplicate transaction.
Refunds and Payment Reversals
When a refund is approved under our Refund Policy, it will generally be returned to the original payment method used for the purchase.
After we initiate a refund, the time required for the funds to appear in your account depends on the processing procedures of your bank, card issuer, or payment provider.
Pricing or Checkout Errors
Although we make reasonable efforts to maintain accurate product and pricing information, an obvious error may occasionally appear on the website.
If an order contains an obvious pricing or payment-related error, we may contact the customer to clarify the transaction or cancel the affected order. If payment has already been collected for a cancelled order, the applicable amount will be refunded.
Fraud Prevention
To help protect customers and our business, transactions may be reviewed for unusual or potentially unauthorized activity.
We may delay, decline, or cancel an order when there are reasonable concerns regarding payment authorization, fraud, or account security.
Payment Questions
If you have questions about a payment, charge, failed transaction, or refund, please contact our customer service team.
my store
214 GRAND ST APT 4L
BROOKLYN, NY 11211
United States
Phone: +1 347-907-4149
Email: support@buvflora.shop
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.